On Tuesday, 25 September we proceeded with a recall of the whipped cream dispenser delicia with plastic top; on this page we will answer the questions we received following the recall:
Lot of the product subject to recall
I can’t remember exactly when I bought my dispenser. How do I know if I have to return it?
Whipping cream dispensers subject to recall are those with WHITE plastic top (see the picture on top of the page). Unlike the previous case, namely if you own a dispenser with dark red metal top, you need not return it.
I no longer have the original packaging, how do I know which is the model I purchased?
Even without the original packaging you can still find the product type: turn the metal body upside down and you will see the capacity, logo and range.
I purchased the product at a retailer’s, what am I to do?
Go to your retailer and return the dispenser and all its accessories; the retailer will accept the returned product even without a receipt and will replace it with a new one free of charge (with the same capacity of the old one).
The store where I bought the dispenser closed, what shall I do?
No problem, you can send an e-mail to firstname.lastname@example.org with your contact details and the picture of your dispenser. Our staff will provide you with all the information you need in order to return it.
I should return the dispenser but some components are missing, what shall I do?
You can still return the product: even just the body and head are enough.